FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $40

FREQUENTLY ASKED QUESTIONS

FAQ'S:

  1. DO YOU DO BULK OR WHOLESALE ORDERS?
    YES, EMAIL SALES@BSPK12.COM
  1. CAN I HAVE MY ORDER EXPEDITED?
    DUE TO THE NUMBERS OF HATS IN QUEUE, HATS WILL BE CUSTOMIZE ON A FIRST COME, FIRST SERVE BASIS OUT OF FAIRNESS. THE ONLY EXCEPTION IS WALK-IN CUSTOMERS AT OUR RANCHO CUCAMONGA OFFICE.
  1. DO I NEED TO MAKE AN APPOINTMENT TO GET HATS DONE AT THE RANCHO CUCAMONGA OFFICE?
    NO, WALK-INS ARE MORE THAN WELCOMED AND WILL BE MADE AT THE TIME OF ORDER PLACEMENT. (LIMIT 1-4 HATS)
  2. CAN I USE MY OWN HAT OR MATERIAL FOR CUSTOMIZING?
    YES. JUST SEND OR BRING IT IN.

SOME NOTES ABOUT CUSTOM HATS:
- ALLOW FOR 1 1/2 TO 2 WEEKS FOR CUSTOM WORK.
- IF YOU CHOOSE TO CUSTOMIZE A BRIM, YOU MUST SELECT A MATERIAL FOR THE TOP AND BOTTOM. IF YOU FAIL TO DO SO, WE WILL CHOSE THE BEST MATCHING MATERIAL TO USE ON THE HAT.
- LEATHERS CAN ONLY BE USED ON THE TOP OF BRIMS FOR BRIM CUSTOMIZATIONS.
- LEAVE NOTES ON THE NOTES SECTION OF SPECIAL INSTRUCTIONS.

QUESTIONS? EMAIL sales@bspk12.com OR CALL 909.989.5445

 

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