FREQUENTLY ASKED QUESTIONS – Bespoke Cut and Sew

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FREQUENTLY ASKED QUESTIONS

FIRST TIME CUSTOM HAT BUYERS:

Step 1: Select a Hat. Select a hat to be customized. Want to send in your own hat, skip to Step 2: Select Service.

Step 2: Select Service. Select what you want done to the hat.

Step 3: Select Materials. Select the materials you would like on the hat. 
Things to keep in mind about Selecting Materials:
- You can choose a different material for the Top and Bottom of the Brim
- Leathers and Blankets CANNOT be used on the Top and Bottom of the Brim
- Fabrics CANNOT be used to make straps, only Leathers and Exotics

*Leave notes or instructions in the "Notes" section before checkout.

Some Notes:
- Allow for 1 1/2 to 2 weeks for custom work.
- If you choose to customize a Brim, you must select a material for the Top and Bottom. If you fail to do so, we will chose the best matching material to use on the hat.
- Leathers can only be used on the Top of Brims for Brim customizations.
- Leave notes on the notes section of special instructions.

FAQ's:
1. Do you do bulk or wholesale orders?
Yes, email sales@bspk12.com

2. Can I have my order expedited?
Due to the numbers of hats in queue, hats will be customize on a first come, first serve basis out of fairness. The only exception is walk-in customers at our Rancho Cucamonga office.

3. Do I need to make an appointment to get hats done at the Rancho Cucamonga office?
No. Walk-ins are more than welcomed and will be made at the time of order placement. (Limit 1-4 hats)

4. Can I use my own hat or material for customizing?
Yes. Just send or bring it in.

Questions? Email sales@bspk12.com or call 909.989.5445

 

Go back to Customize a Hat

 

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